Wednesday, June 24, 2009
- Globe Telecommunications
Globe Telecom is the leading provider of wireless communications,wire-line voice communications, data transmission, and domestic and international long distance communication service for the
Philippines.
It also aims to be an organization that anticipates and responds to global market trends in telecommunications, while still remaining focused on customer satisfaction.They believed that their strategy will allow the company to grow and prosper. To strengthen this strategy and increase its competitive advantage,they empower its workforce with state-of-the-art IT tools and networking applications. Because of the increasing growth of globe's employees, it somewhat reflects their growth in business volumes and market shares. With that,new applications will be applied soon such as Integrated Billing System, Imaging Help Desk, HR applications, and videoconferencing that will surely help Globe's goal of using technology, especially for a high performance network as a foundation to achieving high growth and return on investment.
The new developments were the driving factors for Globe to design and upgrade its existing network. This upgrade is meant to address the anticipated increase in network traffic and the rise of network utilization. Globe's business processes become more dependent on its enterprise network. Because of that, Globe's MIS (Management Information System) saw the need to evolve their current network into a scalable, future-proof, fault-tolerant and high-performance Intranet. Globe was able to transform its existing network without disturbing the work and productivity of its existing users.
Globe's Internet data center (IDC) contains many Cisco hardware devices including high-end Internet routers and Cisco Catalyst® 6500 and 3550 Series switches. The new IDC will support some 400 end users, and there are plans to add two similar data centers to support future growth. They evaluated many options and asked WeSolv Open Computing Inc., the networking subsidiary of FPI, to design, supply and implement a solution based on Cisco's Catalyst 5500 Layer 3 switches and Fast EtherChannel technology. WeSolv's proposed network equipment is highly scalable which means that Globe's new network can handle the anticipated growth rate oper year and the anticipated growth in the number of users as well as the applications to be rolled out. WeSolv's network is designed to be fault-tolerant which is prepared to tolerate a number of hardware failures and still continue to operate. With WeSolv, Globe Telecom will be able to transform its existing network without disturbing the work and productivity of its existing users. The network was also future-proof to easily support ATM, Gigabit Ethernet and Gigabit EtherChannel to speed up exchange of information. Aside from allowing Globe employees to utilize existing applications as well as new bandwidth - intensive ones, the new network will help speed up the exchange of vital information to all levels with in the company.
Globe Telecom recognized the need to strengthen its customer service strategy by means of implementing an effective Call Center using proven IVR (Interactive Voice Response) technology that will help them retain and win more loyal customers which for me is their best practice. This is in line with Globe Telecom's mission of not just delivering phone lines but also providing first-class quality and personalized service driven by excellence and innovation. Globe Telecom needed a system that is very flexible to manage at any given time.
These Systems mentioned above are the following:
- Automated Billing Inquiry- allows the customers instant access to their current and
previous balance that will be spoken to them upon validation of certain information. - Fax on Demand- provides the client an option to receive a fax of their
billing information right after requesting it and not several days after the request. - Change of Easy Access Code
- Automated PIN Unblocking Key (PUK)
- Audiotext- allows the customer access to information about Globe Telecom's other products and services.
- Transfer to a live Customer Service Representative
Networking is indeed one of the best foundation in today's IT industry. It's really a big help to those organizations from small to a large corporations in achieving their certain goals. 
www.cisco.com
www.globe.com.ph
http://www.fujitsu.com/ph/casestudies/globe-telecom-3.html
http://www.fujitsu.com/ph/casestudies/globe-telecom-4.html
www.cisco.com
www.globe.com.ph
http://www.fujitsu.com/ph/casestudies/globe-telecom-3.html
http://www.fujitsu.com/ph/casestudies/globe-telecom-4.html
Monday, June 22, 2009
First day of class with Sir Randy will always be fun. No dull moments afterall.. hehe! 
Learning MIS will gives us much information that will help us in our future acts. Will soon to be the captain of our own ship. We'll soon manage our own company and with that MIS will take place. Management involves planning,directing,organizing and controlling. In relation with a certain company, the employees must'nt controlled but then led or guided by the manager since people are not robots.
Most of the time we will explore the outside world. Lots of company visit and an interview with a management personnel. We'll be having fun at the same time we'll learn something.
Hi I'm Vanessa May Caneda. A BSIT-4 student currently enrolled in IT-313 (Management Information System). I guess this sem would be so exciting and fun knowing that Sir Randy will give us lots of exercises the same way we had before during Human Resource
Management days..
The best thing I've learned from Sir Randy is that the learnings we had
will not only limit on the four corners of the room but exploring the outside world. With this subject, I do expect that everything will goes smoothly. We will learn some things which we can apply on our future career at the same time we're having fun so Good Luck to all of us..
hehe!
;;
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