Wednesday, June 24, 2009
- Globe Telecommunications
Globe Telecom is the leading provider of wireless communications,wire-line voice communications, data transmission, and domestic and international long distance communication service for the
Philippines.
It also aims to be an organization that anticipates and responds to global market trends in telecommunications, while still remaining focused on customer satisfaction.They believed that their strategy will allow the company to grow and prosper. To strengthen this strategy and increase its competitive advantage,they empower its workforce with state-of-the-art IT tools and networking applications. Because of the increasing growth of globe's employees, it somewhat reflects their growth in business volumes and market shares. With that,new applications will be applied soon such as Integrated Billing System, Imaging Help Desk, HR applications, and videoconferencing that will surely help Globe's goal of using technology, especially for a high performance network as a foundation to achieving high growth and return on investment.
The new developments were the driving factors for Globe to design and upgrade its existing network. This upgrade is meant to address the anticipated increase in network traffic and the rise of network utilization. Globe's business processes become more dependent on its enterprise network. Because of that, Globe's MIS (Management Information System) saw the need to evolve their current network into a scalable, future-proof, fault-tolerant and high-performance Intranet. Globe was able to transform its existing network without disturbing the work and productivity of its existing users.
Globe Telecom recognized the need to strengthen its customer service strategy by means of implementing an effective Call Center using proven IVR (Interactive Voice Response) technology that will help them retain and win more loyal customers which for me is their best practice. This is in line with Globe Telecom's mission of not just delivering phone lines but also providing first-class quality and personalized service driven by excellence and innovation. Globe Telecom needed a system that is very flexible to manage at any given time.
These Systems mentioned above are the following:
- Automated Billing Inquiry- allows the customers instant access to their current and
previous balance that will be spoken to them upon validation of certain information. - Fax on Demand- provides the client an option to receive a fax of their
billing information right after requesting it and not several days after the request. - Change of Easy Access Code
- Automated PIN Unblocking Key (PUK)
- Audiotext- allows the customer access to information about Globe Telecom's other products and services.
- Transfer to a live Customer Service Representative
www.cisco.com
www.globe.com.ph
http://www.fujitsu.com/ph/casestudies/globe-telecom-3.html
http://www.fujitsu.com/ph/casestudies/globe-telecom-4.html
Monday, June 22, 2009
First day of class with Sir Randy will always be fun. No dull moments afterall.. hehe!
Learning MIS will gives us much information that will help us in our future acts. Will soon to be the captain of our own ship. We'll soon manage our own company and with that MIS will take place. Management involves planning,directing,organizing and controlling. In relation with a certain company, the employees must'nt controlled but then led or guided by the manager since people are not robots.
Most of the time we will explore the outside world. Lots of company visit and an interview with a management personnel. We'll be having fun at the same time we'll learn something. 
Hi I'm Vanessa May Caneda. A BSIT-4 student currently enrolled in IT-313 (Management Information System). I guess this sem would be so exciting and fun knowing that Sir Randy will give us lots of exercises the same way we had before during Human Resource
Management days..
The best thing I've learned from Sir Randy is that the learnings we had
will not only limit on the four corners of the room but exploring the outside world. With this subject, I do expect that everything will goes smoothly. We will learn some things which we can apply on our future career at the same time we're having fun so Good Luck to all of us..
hehe!
Monday, December 22, 2008
T-shirt by Shontelle
Hey, let me tell you know.
ohhhh baby.
trying to decide, trying to decide if i, really wanna go out tonight.
i never used to go out without ya, not sure i remember how to.
gonna be late gonna be late but, all my girls gon have to wait cause, i don't know if i like my outfit.
i tried everything in my closet.
nothing feels right when im not with you, sick of this dress and these Jimmy Choos.
taking them off cause i feel a fool, trying to dress up when im missing you.
ima step out of this lingerie, curl up in a ball with something Hanes.
in bed i lay, with nothing but your T-shirt on.
oh, with nothing but your T-shirt on.
hey, gotta be strong gotta be strong but i'm, really hurting now that you're gone.
i thought maybe i'd do some shopping, but i couldn't get past the door and, now i don't know now i don't know if i'm, ever really gonna let you go and i, couldn't even leave my apartment.
im stripped down torn up about it.
nothing feels right when im not with you, sick of this dress and these Jimmy Choos.
taking them off cause i feel a fool, trying to dress up when im missing you.
ima step out of this lingerie, curl up in a ball with something Hanes.
in bed i lay, with nothing but your T-shirt on.
(i'm all by myself with)with nothing but your T-shirt on
ohhh, with nothing but your T-shirt on
(cause i miss you, cause i miss you) with nothing but your T-shirt on.
(said i miss you baby)
trying to decide, trying to decide if i, really wanna go out tonight.
i couldn't even leave my apartment, i'm stripped down torn up about it.
nothing feels right when im not with you, sick of this dress and these Jimmy Choos.
taking them off cause i feel a fool, trying to dress up when im missing you.
ima step out of this lingerie, curl up in a ball with something Hanes.
in bed i lay.
hey hey, nothing feels right when im not with you.
sick of this dress and these Jimmy Choos.
taking them off cause i feel a fool, trying to dress up when im mising you.(cause i miss you)
ima step out of this lingerie, curl up in a ball with something Hanes.
in bed i lay,(i would be in bed)with nothing but your T-shirt on.
said i got nothing but your T-shirt on.
hey,(cause i want to be close to you), with nothing but your T-shirt on.
i remember when, you would like to see me, with nothing but your T-shirt on.
hey,(nothing but your T-shirt on)
let me tell you know (nothing but your T-shirt on)
with nothing but your T-shirt on.
Two days from now we will celebrate the birth of Jesus Christ.
I really love christmas because its the season of love and giving..
Celebrating this season with our family will surely a wonderful one. Parties is in the air! Lots of food and gifts which we really crave for. I'm really excited on Christmas day because we will have a big party. I'm pretty sure it would be more fun and exciting.
Merry Christmas and have a prosperous New Year to all!
Wednesday, October 29, 2008
It’s been 3 weeks since he left me. Those days without him seem to be the excruciating days of my life. I thought he will not leave me but he did. He went to Japan to study. He had a scholarship grant in Tokyo University. I was then shocked when he emailed me saying he’s in Japan. A month ago he said that he passed the scholarship but he had no plans to take it because of me. Before he leaves, I was angry with him because he never texted nor call me. Not knowing, that day was his flight. I called him. I yelled at him. He keeps on saying that he loves me and that he will miss me. I was then crying that time. He said that they will be having a retreat and he will be back the day after tomorrow. He lied. There’s no retreat after all. I was damned hurt because he never says anything to me. If only I know that he will be leaving, I would make his last days with me so memorable and happy even though we’ll miss each other for a long time.
Now that he’s far away from me, I don’t know how to start the day without him. Before as I woke up, he’s the one that puts a smile on my face. He brightens my day. Now, my day is always dull. I love him so much. Sooner or later, I’ll accept the fact that he’s now a miles away from me. Well the communication is still there but it’s really different when he’s here. He had this promise that he will never replace me. I hope that promise will last.
Thursday, October 2, 2008
What is Human Resource Management/Personnel Management..
2 comments Posted by vanessa may at 5:08 AM
There are various definition of Human Resource Management/Personnel Management. Among them stated as follows:
The importance of human resource management has increased over the years as organization leaders recognize the critical role played by their employees as a way to obtain organizational effectiveness and competitive advantage. It facilitates the most effective acquisition, development, use and retention of employees. With that, the organization will achieve their certain goals because of the help of their good workforce.
various regulations.
Human Resource’s goal is to create organizational effectiveness by ensuring competence in the organization, facilitating change, creating a climate of employee commitment, and sound employee-employer relations. Each of the functional areas crafts programs intended to acquire, develop, motivate, retain competent individuals and maintains sound management-employee relations.
These functions enable Human Resource to develop and implement strategies, programs and interventions that are instrumental in realizing organizational effectiveness. They need to work closely together to develop integrated human resource strategies, reinforce desired behaviours, attributes and competencies.
A company’s organization culture could be a significant instrument for maintaining a sustained competitive environment. It is the role of the HRM to provide all the services needed by the employees of the organization. With that, employees will strive hard not just to have the said incentives they can receive based on their performance but also for the success of the company.
Some company’s culture of innovation and creativity or excellence in customer service has helped them maintain a competitive edge. That is why during the recruitment process, recruiters select individuals that best fit the organizations aspirations. They make sure that those individuals equip with such innovative thinking will help their organization achieve certain goals. Creation of a vibrant corporate culture where individual creativity, innovative thinking and collaborative spirit are fostered and rewarded based on the mutual trust between employees and management.
Reference:http://www.managementhelp.org/hr_mgmnt/hr_mgmnt.htm
http://en.wikipedia.org/wiki/Human_resource_management
http://www.businessdictionary.com/definition/personnel-management.html
Human Resource Management: Local and Global Perspectives
(MelvaM. Diamante, D.B.A., Genevieve Ledesma-Tan,Ph.D)